Record the failure
A Windows stop error means the system could not continue safely. Note the stop code, when it appears and any recent driver, hardware or software change. One incident and a reproducible failure need different levels of investigation. Save important files when the machine is stable enough to do so.
Start with recent changes
Disconnect nonessential newly added devices and retest. Obtain updates through Windows and the computer or component manufacturer's support route. If a known change triggered the problem, review the supported rollback or recovery options. Avoid installing several unrelated driver packages at once, since that obscures which change mattered.
If Windows cannot stay running
Use the available recovery environment and the manufacturer's diagnostic instructions. Repeated stop errors can involve drivers, memory, storage or other hardware; a stop code alone is not proof that one component needs replacement. Preserve useful diagnostic information before resetting or reinstalling the machine.
Build a reproducible report
- Include the exact stop code and any named file.
- State whether the failure happens at startup, under load or after sleep.
- List recent updates and devices.
- Share relevant diagnostic results through the agreed support route, after checking them for private information.
For device-specific or current product instructions, see Microsoft: Windows stop errors.
Need help with your own device?
Describe the problem with the model, symptoms and checks already tried. For related help, explore computer service or remote support.
